At Sichuan Aozhi Technology., Co Ltd, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines your rights and the procedures to follow.

1. Eligibility for Returns

  • Products must be returned within 30 days of delivery.
  • Returned items must be in their original condition and packaging, including all accessories, manuals, and documentation.
  • Products that are damaged due to misuse, negligence, or unauthorized modifications are not eligible for return.

2. Non-Returnable Items

The following are not eligible for return or refund:

  • Products that have been damaged after delivery due to misuse.
  • Opened consumables or accessories that are not defective.
  • Any items purchased through third-party resellers.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days using the original payment method.
  • Shipping and handling charges are non-refundable, except in cases of defective or incorrect products sent by us.

4. Exchanges

  • Exchanges are allowed for defective or incorrect products only.
  • Contact our support team at [Insert Contact Email] to initiate an exchange, and we will provide instructions for shipping the item back.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product was defective or sent in error.
  • We recommend using a trackable shipping service to ensure the item reaches us safely.

6. Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us immediately with photos and a description of the issue.
  • We will provide a replacement or refund at no extra cost.

7. Contact Information

For all return or refund inquiries, contact us:

Sichuan Aozhi Technology., Co LtdAt Sichuan Aozhi Technology., Co Ltd, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Return & Refund Policy outlines your rights and the procedures to follow.

1. Eligibility for Returns

  • Products must be returned within 30 days of delivery.
  • Returned items must be in their original condition and packaging, including all accessories, manuals, and documentation.
  • Products that are damaged due to misuse, negligence, or unauthorized modifications are not eligible for return.

2. Non-Returnable Items

The following are not eligible for return or refund:

  • Products that have been damaged after delivery due to misuse.
  • Opened consumables or accessories that are not defective.
  • Any items purchased through third-party resellers.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days using the original payment method.
  • Shipping and handling charges are non-refundable, except in cases of defective or incorrect products sent by us.

4. Exchanges

  • Exchanges are allowed for defective or incorrect products only.
  • Contact our support team at [Insert Contact Email] to initiate an exchange, and we will provide instructions for shipping the item back.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product was defective or sent in error.
  • We recommend using a trackable shipping service to ensure the item reaches us safely.

6. Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us immediately with photos and a description of the issue.
  • We will provide a replacement or refund at no extra cost.

7. Contact Information

For all return or refund inquiries, contact us:

Sichuan Aozhi Technology., Co Ltd